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Technical support
Technical support helps diagnose problems with the systems your business uses online. AIM Digital assists with business email, domain configuration, spam issues, website bugs and development decisions within an agreed scope. We review symptoms, access requirements and potential changes before proceeding; availability, response times and any ongoing support arrangements must be agreed for your project.
Final deliverables depend on the scope agreed in your proposal.
01
Free discovery for every new client. Review your goals, existing setup and requirements.
02
Agree scope, responsibilities, pricing and milestones.
03
Build or implement the agreed work with opportunities to review.
04
Check the deliverables and discuss handover or further support.
| Approach | What it means |
|---|---|
| One-off support | Addresses a defined issue or configuration task. |
| Ongoing support | Covers an agreed set of recurring maintenance activities. |
Free discovery for every new client.
Discuss your goals and requirements at no charge. We then agree the project scope, estimated hours and clear deadlines before paid work begins.
Typically £20.00/hour
We discuss your requirements, estimated hours and project scope before work begins. Clear, simple deadlines agreed before work starts. Platform fees, advertising spend and third-party subscriptions are identified separately where applicable. Milestones and any ongoing support are agreed for your project.
Samir & Aly
Client projectWebsite maintenance
Worked on website performance improvements and resolved bugs for Samir & Aly, focusing on the existing site's technical issues.
AIM Digital client project
Visit client websiteYes. Free discovery for every new client. Discuss your goals and requirements at no charge. We then agree the project scope, estimated hours and clear deadlines before paid work begins. Our typical rate for agreed project work is £20.00/hour.
Free discovery for every new client. Our typical rate for agreed project work is £20.00/hour. We discuss the scope and estimated hours before paid work begins, with clear, simple deadlines agreed for your project. Share your goals and requirements so we can estimate the work involved.
Platform subscriptions, hosting, third-party tools and advertising spend should be identified separately in your proposal. Check the agreed scope for what is included.
We discuss any change to the scope, estimated hours and delivery dates before agreeing additional work. Clear, simple deadlines agreed before work starts. Updated arrangements belong in your project agreement.
We can review domain records, mailbox configuration and delivery symptoms. Access should use appropriate permissions and avoid sharing passwords in an initial enquiry.
More guidance for this service is in preparation. Browse our current guides.
No round-the-clock availability or response-time commitment is published here. Ask about available support arrangements and agree service hours and response terms in writing.